FAQ - Urban Roots

Welcome to Urban Roots’ FAQ page!
We’re here to make your shopping experience as smooth and simple as possible.
If you don’t find the answer you’re looking for, feel free to contact us anytime — our friendly support team is always happy to help.

1. How long does shipping take?

Our shipping times vary depending on your location:

• Canada: 5–14 business days

• International Orders: 9–21 business days

Please note that shipping times may vary slightly during holidays or peak seasons.

2. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number by email.
You can easily follow your package’s journey by visiting our [Track Your Order] page and entering your tracking number.

3. Do you offer free shipping?

Yes! We’re proud to offer fast and free worldwide shipping on all orders — no minimum purchase required.

4. What is your return policy?

We accept returns within 30 days of delivery.
To be eligible, items must be unused, in their original condition, and in the original packaging.
If you’d like to start a return, please reach out to our customer service team through our Contact Us page, and we’ll guide you through the process.

5. What if my item arrives damaged or incorrect?

We sincerely apologize if this happens.
If you receive damaged merchandise, please take a picture and email us the picture at urbanrootsstore2025@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.

6. Do you offer discounts or promotions?

Yes! Be sure to sign up for our newsletter to stay updated on the latest discounts, promotions, and special offers from Urban Roots.

7. What payment methods do you accept?

We accept most major payment methods, including:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

All transactions are processed securely with encryption to protect your information.

8. Do you ship internationally?

Yes! Urban Roots proudly serves customers around the world. Shipping times for international orders typically range from 9–21 business days, depending on the destination.

9. How do I contact customer support?

You can reach us anytime through our Contact Us page or by emailing info.urbanrootsstore@gmail.com 
Our team usually responds within 24–48 hours.

10. Why shop with Urban Roots?

At Urban Roots, we believe shopping should feel personal and stress-free.
We’re committed to:

• High-quality, carefully selected products

• Fair prices

• Fast & free global shipping

• Dedicated, caring customer service

Your happiness is our priority — always.